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Privacy & Policy

Please go through our policies carefully



My Mudra Fincorp Private Limited (“us,” “we,” or “Company”) is the exclusive licensee in the Indian Territory of the website - www.mymudra.com.

The Personal/Cash & Home Loans are provided by Hindon Mercantile Limited, a Non-Deposit taking, Systematically Important NBFC, registered & regulated by the RBI.

Note: My Mudra doesn’t ask for money from its users.

The Privacy Policy (“Policy”) has been drafted in accordance with the following:

· Information Technology Act of 2000

· Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules of 2011

This Policy describes our policies and procedures for collection, use, storage, processing, disclosure, and protection of any information, including, but not limited to, business or personal information provided by you as a user (hereinafter referred to as “you” “your” or “user”) while using the website. User shall mean any person/ persons who visit, use, deal with, and/or transacts through the website and includes a browser.

This Policy constitutes a legal agreement between you, the User of the website, and My Mudra as the website owner. You must be a natural person, a citizen of India, who is at least 18 years of age.

By visiting/ accessing the website and voluntarily providing us with information (personal and/ or non-personal), you are consenting to our use of it in accordance with this Policy. This Policy does not apply to third-party websites/ applications connected via links to the website. If you disagree with the terms and conditions of this Policy, please do not proceed further to use/ access this website.

Your use of the website will be governed by this Policy as applicable to the website, together with all policies, notices, guidelines, and disclaimers that are published and shared with you from time to time which is incorporated herein by way of reference including but not limited to our terms of use and such other terms as may apply to you in your capacity as a user of the website. This Policy shall be enforceable against you in the same manner as any other written agreement.

This Policy is a part of the website terms and conditions located here. All capitalized terms under this Policy that have not been specifically defined herein shall have the meaning ascribed to them under the website terms and conditions.

We may update this Policy from time to time. You must periodically review the Policy for the latest information on our privacy practices.

Note: The Personal/Cash & Home Loans are provided by Hindon Mercantile Limited, a Non-Deposit taking, Systematically Important NBFC, registered & regulated by the RBI.

AMy Mudra Collection of Information

During your use of the Website, We will collect such information from you, including but not limited to the following:

· Your name, address, date of birth, Aadhar information, contact information, billing information, marital status, Permanent Account Number (PAN), Employee Provident Fund Details, name of the bank where You have a primary account, bank statements, pay slips, GST, income tax returns and employment details, information relating to income and expenses obtained through bank SMS scraping and integration with our service provider, other Know Your Customer documents, etc.;

· Details regarding Your employment, comprising of years of experience, details of income, name of the current and previous employers, details of the office address, details regarding the years/months completed with the current employer;

· information concerning Your income tax returns;

· Credit-related information that is collected from other sources like the credit bureau;

· Your unique identifiers, such as username and password preferences Information and transaction history;

· Information collected through Facebook, Twitter, Linkedin, or other social media accounts of the Users who have been linked to the account on the Website; We may receive your Personal Information from such social media websites/applications, in accordance with the privacy policy of such sites/applications. Such information received from the other websites/platforms/applications at the time of accessing the Website may include, and not be limited to, the user name, profile picture, e-mail address associated with that particular website/ application, any information that has been made public in connection with that website/ application belonging to You and/or any information or content the social media website/ application has the right to share with Us. By accessing or connecting to the Website through a social media website, You authorize Us to collect, store, use and retain such information and content in accordance with this Policy.

· Information that you provide when You write directly to Us (including by e-mail) or provide Us over the telephone;

· Recordings of telephonic conversations between You and our call center executives for any query or assistance;

· Your IP address;

· Any other information that My Mudra is required to collect as per specific mandate from any bank or as a requirement under applicable law;

· Clickstream data, including but not limited to the products browsed on Our Website, the pages viewed, how You navigate through the Website and interact with webpages, etc.

The information We collect about You will depend on the products and services We offer on an ongoing basis. Your information will be used to provide services to you effectively. If You do not allow Us to collect all the information We request, We may not be able to deliver all of these services effectively.

Express Consent

Usage of the services provided by Us may require You to consent to upload personal information as enumerated in this Clause A. You expressly consent Us to share Your requisite Information with third parties to do an aggregate check of your credit profile to streamline Your experience of using the services.

You, while providing Your details/documents as enumerated in this Clause A to Us, including but not limited to personal information, expressly consent to Us (including its marketing channels and business partners) to contact you through SMS, call, and/or e-mail and to follow up calls in relation to the services provided through My Mudra, for providing product knowledge, offering promotional offers running on My Mudra. If, at any point during Your engagement with Our services, you wish to withdraw consent with respect to sharing personal information with us, please e-mail support@mymudra.com. Please allow us a period of 3 working days to process your request and purge all your personal information.

B. Use of Information

We may use the information provided by you in the following ways, viz:

1. To establish identity and assess applications;

2. Monitor, improve and administer our Website;

3. Design and offer customized products and services offered by our third-party partners; manage our risks, including the risk of fraud that may be committed against Us or our partners;

4. Analyze how the Website is used, diagnose service or technical problems and maintain security;

5. Send communications notifications and information regarding the products or services requested by You or process queries and applications that You have made on the Website;

6. Manage Our relationship with You and provide You with or inform You about other products or services We think you might find of some use;

7. Conduct data analysis to improve the Services provided to the User;

8. Use the User information to comply with country laws and regulations;

9. To conduct KYC for our third-party partners based on the information shared by the User for the provision of Services. It would include conducting an analysis of Your bank statements and eKYC. My Mudra may conduct the KYC on its customers directly or through third parties. In the event the KYC as detailed under this Clause is being conducted by its third-party service providers, My Mudra shares Your relevant Information with such third-party service providers for availing the said services;

10. Use the User information in other ways permitted by law.

11. We will use and retain Your Information for such periods as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

C. Cookies

Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website, similar to other lending and online marketplace websites. Use of this information helps Us identify You, the User behavior, and the products that the User browses to make our Website more User friendly and to be able to provide You with Information relating to Products that may be of interest to You. We might also use this information to display advertising from third-party companies. Most browsers will permit You to decline cookies, but if You choose to do this, it might affect service on some parts of Our Website.

We might also use other technology to track how You interact with the Website and employ some third-party agencies to use the data on our behalf for data analysis to determine Your use and journey on the Website.

D. Information Storage and Disclosure Storage

We store and process Your personal Information on various servers and cloud service providers. Some of the safeguards We use are firewalls and data encryption using SSL, and information access authorization controls. We use reasonable safeguards to preserve the integrity and security of Your Information against loss, theft, unauthorized access, disclosure, reproduction, use, or amendment. To achieve the same, We use reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information.

Information You provide to Us may be stored on Our secure servers within or outside India. The standards that We comply with to ensure the security of the information provided by You and processed by Us is the international standard of IS/ISO/IEC 27001 as mandated by the Information Technology (Reasonable security practices and procedures and sensitive personal data or Information) Rules, 2011.

However, You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information you transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Website and data bases or other acts of third parties, or acts or omissions beyond our reasonable control, and you shall not be entitled to hold My Mudra responsible for any breach of security. However, My Mudra shall duly inform You if there has been any breach or unauthorized disclosure of the information as provided by You.


We may share Your Information with third parties under a confidentiality agreement for the provision of Services, which among other things, restricts such third parties from further disclosing the information unless such disclosure is for the purpose as detailed under that confidentiality agreement. However, We are not responsible for any breach of security or for any actions of any third parties that receive your personal information. Please note that by agreeing with the terms as laid out in this Privacy Policy, You also provide Your consent for Your Information to be shared with third parties in the manner as described below:

1. We may disclose Your Information to the financial service providers, banks or NBFCs, and our third-party partners for providing the Services as detailed under the Terms of Use;

2. We may share Your Information with our third-party partners to conduct data analysis in order to serve You better and provide Services;

3. We may disclose Your Information without prior notice if We are under a duty to do so in order to comply with any legal obligation or an order from the government and/or Statutory Authority or in order to enforce or apply Our Terms of Use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

E. Third-Party Websites

With this Policy, We are only addressing the disclosure and use of data from Us. If You visit any websites through the links on the My Mudra Website, please ensure You go through the privacy policies of each of those websites. Their data collection practices and policies might differ from this Policy, and My Mudra does not have control over any of their policies.

We might publish Your data, excluding personally identifiable information as determined by Us, on various pages of our Website that will be visible to people other than registered users. If You wish not to have Your Information shared, please let us know at support@mymudra.com.


“Phishing” usually occurs when an individual/entity induces users of a website into divulging sensitive personal data by using fraudulent websites and/or e-mail addresses. If you provide information to a website or respond to an e-mail that does

not belong to Us or is not connected with Us in any manner, You will be a victim of Phishing. We do not send e-mails requesting a User for payment information, user name, or passwords. However, We may verify the username, password, etc.,

provided by You from time to time.

Severability and Exclusion

We have made every effort to ensure that this Policy adheres to applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy does not apply to any information other than the information collected by My Mudra through the Website. This Policy shall be inapplicable to any unsolicited information. You provide us with this through this Website or any other means. This includes, but is not limited to, information posted in any public areas of the Website. All unsolicited information shall be deemed non-confidential, and the Company shall be free to use and/or disclose such unsolicited information without any limitations.

Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the Republic of India. The courts at New Delhi, India, shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

No Waiver

The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise any such right or remedy does not constitute a waiver of that right or remedy or any other right or remedy.

Contact Us

If You require any information or clarification regarding using your personal information or this Privacy Policy, You can contact us at support@mymudra.com.

If You have a grievance concerning using Your Personal Information, please write to Us at support@mymudra.com. You can also write to us at the following address:

My Mudra Fincorp Private Limited

17A /45 Second and Third Floor, Ajmal Khan Road, above Bank of Maharashtra,

Above R.B. Seth Jessa Ram Hospital, Karol Bagh, Delhi 110005.

The Company is a company based in India. By browsing the website, You hereby acknowledge that the Company is not responsible or liable in any manner to comply with any local laws of Your Territory except India